1. Overview
This Refund and Cancellation Policy outlines the terms for ticket purchases, merchandise sales, and other transactions made through the official World Elite Sumo (WES) website and authorized partners.
Our goal is to ensure transparency and fairness for all fans, athletes, and customers.
2. Event Ticket Refund Policy
Tickets purchased through WES or its approved vendors are generally non-refundable, except under the following conditions:
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The event is officially canceled by WES.
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The event is rescheduled, and the new date is not suitable for the original ticket holder.
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Technical or payment errors occurred during the transaction process.
In such cases, WES will issue a full refund to the original payment method within 7–14 business days.
3. Event Cancellations and Postponements
In the rare event that an official WES show is canceled or postponed, all registered ticket holders will be notified via email or SMS.
Refunds or ticket transfers will be offered according to the situation.
WES reserves the right to modify or reschedule events due to unforeseen circumstances such as force majeure, safety concerns, or venue-related issues.
4. Merchandise Returns
All official WES merchandise sales are final, except in cases of manufacturing defects or shipping errors.
Defective or incorrect items must be reported within 7 days of delivery to be eligible for replacement or refund.
Items must be unused and returned in their original packaging.
5. Payment Disputes
If you experience a billing error or unauthorized charge, please contactwithin 5 business days of the transaction.
Our support team will investigate and assist with resolving the issue.
6. Non-Refundable Services
Digital purchases, such as video-on-demand, event replays, or exclusive memberships, are non-refundable once accessed or streamed.
7. Transaction Verification
For security purposes, WES may require proof of purchase or identity verification before processing any refund or modification request.
8. Contact for Refund Requests
To initiate a refund or cancellation request, please email:
Include your order ID, name, and reason for the request.
9. Policy Updates
WES may update this Refund and Cancellation Policy without prior notice to reflect operational or legal requirements.
All updates will be published on this page with the date of revision.